Theoretical and Applied Economics
No. 10 / 2011 (563)
Identification of Critical Points in the Quality Management System
Babeş-Bolyai University, Cluj-Napoca
Abstract. Creating a quality management system can help organizations and other stakeholders in satisfying customer needs and expectations. Moreover, a well-implemented quality management ensures the organization a capable structure to make continuous improvement actions. Thus, after the evaluation of the quality management system elements, the identification of critical points is a very important element. There are several ways of assessing and identifying these critical points; in this case, identification will be done by questionnaire survey carried out at the Székely National Museum in Saint George. The questionnaire aimed to assess the whole system of management and staff attitudes towards some considerations established by international standard ISO 9001:2008.
Contents
Optimal Licensing Contracts with Three Innovation Types
Novelties in Competition Regulation in Romania. Impact on Competitors
A Cause and Effect Analysis of University – Business Cooperation for Regional Innovation in Romania
Moldavia and Maramureş – Micro-destinations for Relaunching the Romanian Tourism
Corporate Social Responsibility – between Desideratum and Reality
Identification of Critical Points in the Quality Management System
Econometric Modeling of GDP Time Series
Impact of Institutional Credit on Agricultural Output: A Case Study of Pakistan
The Management of Waste Containing Asbestos in Romania and the European Union
Technological Innovation: Concept, Process, Typology and Implications in the Economy