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Theoretical and Applied Economics
No. 1 / 2011 (554)

New Hypothesis on Service Management within the Global World

Ion PLUMB
Bucharest Academy of Economic Studies
Andreea ZAMFIR
Bucharest Academy of Economic Studies

Abstract. World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this study explores how the globalization and, moreover, the knowledge-based economy could influence the conceptualization of service management. The findings of this study reveal that some of the hypothesis on service management are no longer valid, being replaced by new hypothesis more suitable within the global world and the knowledge-based economy. The study was carried out by combining a wide variety of sources, such as research papers, literature reviews, conceptual papers and books. The results reported in this research may be used for designing new methods and models for the management of service organizations so as to consider the changes in conceptualizing service management.

Keywords: service management; information and communication technology; global world; knowledge-based society.

Contents

The Circularity of Ideologies
Marin Dinu
1

Considerations Regarding the Mix of Anticrisis Fiscal Policies in Romania

Ioan TALPOŞ · Alexandru AVRAM

2

Women Entrepreneurship in the Western Romania. Research Results and Policy Recommendations

Anca DODESCU · Alina BĂDULESCU · Adriana GIURGIU · Ioana POP-COHUŢ

3

How to Improve Small and Medium-Sized Enterprises Profitability by Practicing an Efficient Human Resources Management

Antonio GARCÍA SÁNCHEZ · Dan POPESCU · Iulia CHIVU · Alina CIOCÂRLAN-CHITUCEA · Daniela Oana POPESCU

4

Time and Causality in the Economic Process – a Critical Approach Based on Consistency Criteria

Cristina TĂNĂSESCU · Vasile BRĂTIAN · Camelia OPREAN

5

The Reform of the National Public Policies Process under the Influence of Europeanization Changes in the Policy-Making in Romania on Institutional and Legislative Level

Ani MATEI · Tatiana-Camelia DOGARU

6

Re-modeling the Romanian Fiscal Policy under the Terms of the Economic Crisis

Aura Gabriela SOCOL · Dorin MĂNTESCU

7

New Hypothesis on Service Management within the Global World

Ion PLUMB · Andreea ZAMFIR

8

Current Economic and Financial Crisis – New Issues or Returning to the Old Problems? Paradigms, Causes, Effects and Solutions Adopted

Felix TOTIR · Ingrid-Mihaela DRAGOTĂ

9

Contributions of Agriculture to Economic Fluctuations in Romania

Anca DACHIN

10

Foreign Direct Investments Expansion – Essential Globalization Factor

Cătălin Emilian HUIDUMAC PETRESCU · Radu-Marcel JOIA · Gheorghe HURDUZEU · Liviu Bogdan VLAD

11

Implications of Asymmetric Information in the Real Estate Crisis in US

Marta Christina SUCIU · Luciana PICIORUŞ · Cosmin Ionuţ IMBRIŞCĂ

12

The Crowding out Effect on the Labor Market in Romania

Mihaela Hrisanta DOBRE