Theoretical and Applied Economics
No. 7 / 2011 (560)
Online Services Management Support for an Intelligent Locality
Bucharest Academy of Economic Studies
Adrian POCOVNICU
ISA Consulting, USA
Abstract. As the number of habitants of large cities is expanding, put greater pressure on city infrastructure delivering vital services, such as health, education, public safety and transport. These efforts are added to changing public demands for better information, better education, environmental programs, a more open government, lower maintenance costs and other housing options for older people. Therefore, to achieve these goals, it must take into account the quality of all services, but especially the quality of online services based on the use of modern information and communication technologies.
The management of service quality on-line offers a performance evaluation and comparative analysis of indicators. He also works as a decision support to improve the quality of online services and increasing customer satisfaction, essential elements in an intelligent city.
Contents
Characteristics of Criteria for Selecting Investment Projects under Uncertainty
Online Services Management Support for an Intelligent Locality
The Meanings of “Made in Romania” among the Romanian Consumers
Forms and Strategies of the Banks to Enter on a Foreign Market
Effects of Macroeconomic Variables on the Stock Market: The Case of the Czech Republic
The European Recovery Economic Plan and Quality of Public Finances – Instruments for Monitoring and Improving Fiscal and Economic Systems
An Optimization of the Risk Management using Derivatives
Towards to the Respiritualization of the Economics
Financial Crisis from the Trust and Loss Aversion Perspective in Emerging Romanian Capital Market
The Contribution of the Neo-Schumpeterian Approach to the Development of the Economic Theory: Emphasis on the Meso-Economic Level
Dobrogea as Romanian Tourism Micro-destination
The Rethinking of the Economic Activity Based on Principles of Eco-Efficiency
The Correlation between the Conceptual System of the Political Economy and that of the Accountancy – a Solution for Reducing the Risks Connected to the Administration Activities in any Stage of the Economic