Theoretical and Applied Economics
No. 3 / 2006 (498)
Organizational Factors Impact about Touristic Services Consumer Satisfaction
Universitatea de Vest Timisoara
Abstract. Touristic activity constitutes, through the organizational and through the quality of the services offered, one of the signs of economic and socio/cultural development of a country. This could became for Romania one of the fundamental and strategic point of economic growth that lies behind the growth of other activity sectors, not only the touristic ones. This paper attempts to provide to those who are interested, a study upon the bound that exists between the customer’s satisfaction, and the satisfaction of the employees which are part of an identical structural organization (in our case three star hotels). The aim of this paper is to analyze various organizational factors affecting hotels units located in Timisoara and the modality through which these influences the attitude and the clients¢ degree of satisfaction.
Contents
John Kenneth Galbraith, A Life in Order to Fulfill a Perfect Society
SME’s and Basel 2 Challenge
Romanian Market Researches in Global Market Context
About some Methodological Aspects of Budgetary Sustainability
New Values in Credit Risk Management
International Accounting Convergences Related to EU Admitance
Systemic Model for Optimal Regulation in Public Service
VAR Methodology Used for Exchange Risk Measurement and Prevention
The Explanatory Model of Globalization
Privatization between Professionism and Transparency
Bonds Evaluation - A Pillar for Investment Decision
Correlation Analysis between Nominal and Real Convergence. The Romanian Case
Research about Romanian Labor Force at the end of 2005
Organizational Factors Impact about Touristic Services Consumer Satisfaction
Social European Model between Descriptive and Contrafactual
Measuring the Degree of Local Administration Action in Economic Development
Romanian Fiscal Policy in Perspective of Admittance in EU
Facing a New Globalization Model – Altermondialisation Perspectives
Option Pricing with Stochastic Volatility and Jump Diffusion Processes